***Job Alert ***

26th August 2025

IT Help Desk Support or Experienced Technician

Do you like problem solving and resolving a wide range of IT issues then this role is for you.

Predominatly a support role however there is plenty of opportunity to get involved IT projects and potential site visits for the ideal candidate.

Overview

We are seeking a dedicated IT Support professional to join our dynamic team. The ideal candidate will possess a strong technical background and excellent communication skills, enabling them to provide outstanding support to our users. This role is pivotal in ensuring that all IT systems run smoothly and efficiently, contributing to the overall productivity of the organisation.

Duties

  • Provide first-line support for IT-related issues, addressing user queries and troubleshooting problems effectively.
  • Maintain and manage operating systems including Windows, Mac OS, and VMWare environments.
  • Configure and support VPN connections for remote users, ensuring secure access to company resources.
  • Utilise ServiceNow and Remedy for incident management, tracking issues from initial report through to resolution.
  • Assist in the setup and maintenance of network configurations, including TCP/IP settings.
  • Document all support activities and maintain accurate records of user interactions and resolutions.
  • Collaborate with other IT team members to enhance system performance and implement improvements.
  • Conduct regular system checks and updates to ensure optimal functionality of all IT equipment.

Requirements

  • Proven experience in an IT support role with a strong understanding of troubleshooting techniques.
  • Proficiency in operating systems: predominatly Windows.
  • Familiarity with TCP/IP networking principles and VPN technologies.
  • Experience using ticketing systems such as Connectwise Manage is advantageous.
  • Excellent communication skills, both verbal and written, with the ability to convey technical information clearly to non-technical users.
  • Strong problem-solving skills with a keen attention to detail.
  • Ability to work independently as well as part of a team in a fast-paced environment.

If you are passionate about technology and enjoy helping others resolve their IT challenges, we encourage you to apply for this exciting opportunity in our IT Support team to start your Bowker IT journey.

Apply by e-mailing your CV and covering letter to careers@bowkerit.co.uk.

How We Work

Understand

Understand

Taking the time to get to know you, your business, and all of your requirements

Plan

Plan

Meeting your current needs, while always future-proofing for issues down the line

Deliver

Deliver

Our transparent services keep you on budget and on schedule with limited disruption

For more information or to arrange a no obligation initial meeting, please contact us today on 01524 385800

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