Every school has its own individual needs and budget. We understand that, so we can give you reliable support that’s not going to burn a hole in your pocket. Whether it’s service desk, annual support, remote server monitoring or general IT advice, we’ve got you covered.

Dedicated service desk

Our Microsoft accredited and enhanced DBS checked team will deal with your requests quickly. We give you:

  • An experienced and knowledgeable person at the end of the phone who knows your school and understands the wider needs of the education sector.
  • Support at a time to suit you – in and outside of school hours.
  • A guarantee to keep you informed and regularly updated on your issue.
  • Regular site visits (if needed).
  • Proactive monitoring of your systems to highlight issues which may come up in the future.

We can install internal ticketing systems for clients to help the team work together with schools. This helpdesk system, which allows school IT users to log problems, can be seen by both the school and Bowker IT.

The system lets us know if you have a query or a task for us. It also allows help desk enquiries to be traced and lets us know about any continuing for the school management team.

Flexible annual support contracts

You can get a set number of hours per year for a fixed fee, then the Bowker IT technicians are in your hands. The support contracts are flexible. Schools allocate the allotted support time in any way they see fit according to their ever-changing needs. This includes site visits, installing new equipment, fixing equipment, and anything else that your school could need from us.

We’re transparent with our pricing, too. If time isn’t used in one year it can be rolled into the next. If, towards the end of your contract, you run out of time, Bowker IT can top up your contract with no changes to the support you receive and nasty cost surprises

Remote monitoring of servers

The Bowker IT team is alerted as soon as a critical issue arises, through the remote server monitoring service. That way, we can address any problem your school’s system has as quickly as possible.

Advice

We all rely on IT. Increasingly so. And now that emerging technologies are being used in schools, being able to get honest advice on IT strategies and operations is really important. As part of our school ICT offering, termly strategic meetings are included so we can keep on top of any changes or goals your school might have.

We’re informed, unbiased, and strategic. We’ll fit around you to make sure that your school has the right IT advice and solutions. Have you got a question about any aspect of your school’s IT? Give us a call on 01524 385800.

How We Work

Understand

Understand

Taking the time to get to know you, your business, and all of your requirements

Plan

Plan

Meeting your current needs, while always future-proofing for issues down the line

Deliver

Deliver

Our transparent services keep you on budget and on schedule with limited disruption

Central Lancaster High School

“The migration to a single domain was virtually flawless with minimal snagging. Network speed has improved considerably with backups simplified. Staff can now log on to any computer...

Lancaster Road Primary School

Everything we do as a school is focussed on raising aspirations, improving outcomes for children and ensuring a safe and happy school experience for children. Bowker IT have become...

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Client Feedback

Bowker IT provides a highly professional, knowledgeable and cost effective service. They have a thorough understanding of our unique needs and priorities, in addition to awareness of wider technological developments and business innovations. As an online operation uptime is business critical, and Bowker IT have consistently demonstrated their commitment to ensuring we have a stable and effective system in place.

Mark Hepworth, Intec (UK) Limited

Client Feedback

We are a fairly new client to Bowker IT, but in the short time that we have worked with them, they have implemented a solution that has improved our day to day working environment greatly. The consultants provide an efficient and professional service both remotely and on-site. They deal with issues in a timely manner, keeping us informed throughout. They have an understanding of our requirements for the working day to run effectively, and are committed to making sure our environment is stable and productive. I highly recommend Bowker IT Ltd to any company that are looking to outsource their ICT, they have become a valued part of our company in such a short space of time..

Val Hughes, AM Support Services Ltd

Client Feedback

When we started the business, we chose Bowker IT straight away as we knew the team would get the job done. From recommending Cloud Storage - to allow us to have access to a server and our email at a low cost no matter where we are in the world - right through to remotely accessing our computers when we have problems, they have provided exactly what we need to operate our business efficiently. They are friendly, straight talking, approachable and always ensure any issues are sorted out quickly, which allows us to concentrate on running the business. They have become a valuable part of our company and I’d happily recommend them to other businesses looking for support as they grow.

Laura Mashiter, Refresh PR

Client Feedback

We have no hesitation in recommending Bowker IT to other businesses. They provide a superb service - friendly, helpful and always available whenever needed. I am deeply impressed with their transparent costing which enable future growth plans to be accurately forecast. Bowker IT consultants feel like a part of the company, they get involved in any meetings where IT is concerned when requested, provide good documentation and deliver timesheet driven reports and proactive system monitoring. It's a first class service without the high cost this usually implies.

John Lyon, ICS (Independent Contractor Services) Ltd

Client Feedback

We are extremely happy with the service we have received from Bowker IT, right from the start they were clear and helpful in implementing our IT upgrade. Unlike other companies I have worked with, they kept us in the loop and kept the conversations jargon free and non patronising. The installation was quick, painless and passed without disruption to our work, and they are very quick to provide off and on site support, even for relatively small issues. I would definitely recommend them to any of our clients with similar requirements.

Dominic Williams, Fat Media Limited
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